Mini Dealers Improve Most on Mercedes-Topped Consumer Treatment Study

By Stephen Elmer Jul 06 2015

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Mercedes-Benz dealers treat prospective buyers the best according to the 2015 Pied Piper Prospect Satisfaction Index, while Mini dealers were the most improved this year.  Continue Reading...

Filed under: British Featured Articles German Industry News Mercedes-Benz MINI
Tags: best car dealers, dealership service, MINI

Prepaid Maintenance Improves Brand Loyalty: Study

By Jason Siu Apr 09 2014

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Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs. Continue Reading...

Filed under: Featured Articles
Tags: car maintenance, complimentary maintenance programs, csi, customer service index, dealership service, j.d power, maintenance, maintenance programs, prepaid maintenance programs

Consumers Trust Independent Shops Over Dealerships for Repairs: Study

By Jason Siu Jan 30 2013

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According to a recent survey conducted online, car owners trust independent repair shops over dealerships for auto repairs by a margin of two to one. Continue Reading...

Filed under: Featured Articles
Tags: automd, car repair, car service, dealership service, independent service, survey