Lincoln has made its largest investment ever in personalized experiences and services for clients.
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One of the biggest thrusts is really taking the idea of customer service to a new level, so initiatives such as the Lincoln Academy are underway, designed to fundamentally change the way in which Lincoln representatives work with clients.
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When Ford went through a slump in 2006, the company took its employees in groups to see many of its upcoming products to boost morale within the company. With Lincoln set for a rebirth, the company will do the same calling it the “Lincoln Experience”. The employees will be shown new styling and strategy direction...
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