Despite poor showings in various quality surveys, not to mention anecdotal evidence abound, Volkswagen is tackling its vehicle quality problems head on, and is openly discussing the steps it will take to remedy them. The J.D. Power Initial Quality Survey, regarded as the gold standard among industry types, pegged VW at 29th out of 32...
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Some good news for this recession: according to J.D. Power and Associates, the cars on sale today are more appealing than ever before—all the better to win consumers in this difficult economy. Most appealing? How is J.D. Power able to gauge this seemingly-subjective criteria? Through customer surveys of 80 vehicle attributes, combined with sales figures,...
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Ford‘s meteoric rise may have hit a speedbump with the latest J.D. Power Initial Quality results showing the Blue Oval at its worst ranking in a decade, coming in at 23rd. Meanwhile, perrenial quality champion Toyota rebounded from 21st last year to 7th this year, after an annus horriblus of recalls, lawsuits and quality defects...
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Based on the high price of hybrid and electric vehicles, not to mention how long it takes to recoup the added cost through fuel savings (if ever), the number one reason to purchase one should be environmental concerns. The opposite appears to be true for the majority of green car buyers, 75 percent of whom...
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While Italian sports cars get a bad rap for being fickle, nobody has ever accused the Porsche 911 of having major reliability issues, and J.D. Power, publisher of the legendary reliability rankings, seems to confirm that, having named the 911 the most reliable sports car and Porsche as the top German manufacturer. While some of Porsche’s newer...
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Lincoln received the top award for from J.D. Power and Associates in their annual durability study, narrowly beating out Lexus as well as all other brands sold in America. Two models from Lincoln in particular received shout-outs: the MKZ was the highest-ranked in the category of Entry Premium, and the Navigator captured the Large Premium...
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For the third year in a row Lexus has taken the top spot in J.D. Power’s annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department. On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and Cadillac third at 830 in...
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Automakers know how important customer loyalty is to the success of their companies. That’s why the good ones concentrate not only on making a safe and reliable vehicle, but one that’s fun to drive as well, and then back it up with great service. And J.D. Power is on top of which automakers are doing...
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Each year J.D. Power ranks numerous categories in the automotive sector, the latest being customer satisfaction with their purchase experience. In other words, the results of the Sales Satisfaction Index Study show how consumers rank their dealerships. Tops on the list of “Mass Market Brands” for 2010 is MINI, followed by Mercury in 2nd place...
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We tend to think of hybrid car owners as the most satisfied owners. But it turns out that the smugness radiates not from those silent environment-saving pseudo-hatchbacks, but from vehicles with the three pointed star on the good. A study undertaken by J.D. Power found that Mercedes-Benz owners were the most satisfied vehicle owners in their...
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In a reversal of previous trends, domestic brands reported fewer aggregate quality problems than import brands for the first time in the history of J.D. Power’s Initial Quality Survey. Domestic vehicles reported 108 problems per 100 vehicles, compared to 109 problems per 100 vehicles for imports – not a very wide margin, but an important...
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